Shipping Policy
Every RESON order ships free — no minimum spend, no surprise fees at checkout. Here's exactly what happens after you hit "Buy".
Order processing
Orders are packed and dispatched within 1–2 business days of being placed, from our warehouse in Sydney, Australia.
Orders placed on weekends or Australian public holidays are processed on the next business day. During launches, sales and peak periods, dispatch may take an extra day or two — we'll let you know if that's the case.
Shipping rates
Free standard shipping on all orders, to every country we ship to. The price you see on the product page is the price you pay.
Where we ship
We currently ship to:
- Australia
- United States
- Canada
- United Kingdom
- European Union
- South Africa
If your country isn't listed, email us at resonearplugs@gmail.com — we may still be able to get a pair to you.
Delivery times
Estimated transit times once your order has been dispatched:
| Destination | Estimated delivery |
|---|---|
| Australia — metro | 2–5 business days |
| Australia — regional & remote | 4–8 business days |
| United States & Canada | 7–14 business days |
| United Kingdom & European Union | 7–16 business days |
| South Africa | 10–21 business days |
These are estimates provided by our carriers, not guarantees. Customs processing, weather, carrier delays and peak seasons can all add time.
Tracking your order
You'll get a confirmation email as soon as your order is placed, and a second email with tracking as soon as it's dispatched. Tracking can take up to 48 hours to show its first scan — if it looks stuck at first, that's normal.
Can't find your emails? Check your spam or promotions folder before getting in touch.
Customs, duties and import taxes
International orders may be subject to import duties, taxes or customs charges levied by the destination country. These charges are not included in your order total and are the responsibility of the recipient. We have no control over them and can't predict what they'll be — contact your local customs office if you'd like an estimate before ordering.
If a parcel is refused at customs or returned because charges weren't paid, we can refund the cost of the goods once the parcel is back with us, less any return costs incurred.
Delivery addresses
Please double-check your address at checkout — including unit numbers and postcodes. We can only change an address before an order is dispatched, so if you spot a mistake, email us straight away at resonearplugs@gmail.com and we'll do our best to catch it in time.
Orders sent to an incorrect or incomplete address supplied by the customer, and subsequently lost or returned, may incur a re-shipping cost.
We can ship to PO boxes and parcel lockers in Australia. Some international carriers can't deliver to PO boxes — where possible, use a street address.
Lost, delayed or damaged parcels
If your tracking hasn't updated for 7 business days (domestic) or 14 business days (international), get in touch and we'll open an enquiry with the carrier. Carriers generally require a short investigation window before a parcel is declared lost — once it is, we'll send a replacement or issue a refund.
If your order arrives damaged, email us within 7 days of delivery with photos of the packaging and the product, and we'll make it right.
We're not liable for parcels marked as delivered by the carrier but taken from an unattended delivery location. If this happens, contact us and we'll help you lodge a claim with the carrier.
Returns
Shipping and returns are separate things — see our Refund Policy for how returns and exchanges work.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law or any equivalent consumer protection law that applies where you live.
Questions
Email resonearplugs@gmail.com and a real person will get back to you, usually within one business day.
RESON
3 Dewdrop Place, Acacia Gardens NSW 2763, Australia
+61 428 022 261
Last updated: 24 August 2026